Customer Service Director
Carl has nearly 30 years’ experience working for corporate brands such as British Airways, Orange, HBoS, Cable and Wireless and npower. During his career, Carl has spent over a decade focused on regulated utilities, where he was instrumental at npower overseeing the customer service and metering services areas.
Prior to joining GPG his last role was as npower’s Director of Customer Contact, managing all inbound service channels and contact with customers, from sales through to complaints. He possesses extensive experience of complex large-scale transformation programmes.
On joining GPG, he said: “It’s great to join this successful procurement business that is driving the compliance agenda and diversifying its business offers to include new sectors (trading and flexible purchasing). It also possesses outstanding energy management products and solutions to help businesses successfully journey to net zero.
“My emphasis will be to build upon the solid foundations of the Customer Service facility and further improve the support we offer to customers beyond their initial energy procurement; preparing the department for further growth into exciting, new areas of activity.”